- 1798.100 – Consumers right to receive information on privacy practices and access information
- 1798.105 – Consumers right to deletion
- 1798.110 – Information required to be provided as part of an access request
- 1798.115 – Consumers right to receive information about onward disclosures
- 1798.120 – Consumer right to prohibit the sale of their information
- 1798.125 – Price discrimination based upon the exercise of the opt-out right
Can a service provider refuse a deletion request that it receives directly from a consumer under the CCPA?
A consumer may incorrectly direct a deletion request to a service provider rather than to the business for which the service provider processes personal information. Service providers are permitted to refuse deletion requests that they receive directly from a consumer, as the CCPA only allows consumers to request deletion from a business.1